Troubleshooting Next Generation Hotspot

(based on Hotspot 2.0 and WBA’s WRIX)

Review these tips:

  1. Are you currently connected to “WBA_NGH_OPEN” or other Wi-Fi service in the area?
  2. You may need to toggle your Wi-Fi off and then on.
  3. iOS: You must use the Safari browser when setting up.
  4. Android: You may need to toggle ‘Passpoint’ off and on after you forget any recently learned SSIDs.
  5. Is your profile missing or damaged?  Visit the WBA booth for assistance.
  6. Contact nghlive@wballiance.com for further enquiries.